Adopt-Adapt-Improve » Makes you Think http://www.adopt-adapt-improve.co.uk Business development support services Fri, 06 Nov 2009 12:43:08 +0000 en hourly 1 http://wordpress.org/?v=3.0 Still true …http://www.adopt-adapt-improve.co.uk/true/ http://www.adopt-adapt-improve.co.uk/true/#comments Sun, 16 Nov 2008 18:30:33 +0000 Phil http://www.adopt-adapt-improve.co.uk/?p=258

Let us reform our schools, and we shall find little reform needed in our prisons.

John Ruskin (1819-1900)

]]> http://www.adopt-adapt-improve.co.uk/true/feed/ 0 Word of Mouth Referralshttp://www.adopt-adapt-improve.co.uk/word-mouth-referrals/ http://www.adopt-adapt-improve.co.uk/word-mouth-referrals/#comments Mon, 10 Nov 2008 11:44:39 +0000 Phil http://www.adopt-adapt-improve.co.uk/?p=272 There’s a theory that when you’re creating a questionnaire or survey of your customers, the one question that you should place above all others is:

Would you recommend us to a friend?

It’s a testing question that prompts revealing responses. People greatly value their friends and will not refer them to you unless they actually believe in you themselves …

When you receive unprompted referrals make sure that you say thanks to the referrer, and let them know that you really appreciate it …

]]> http://www.adopt-adapt-improve.co.uk/word-mouth-referrals/feed/ 0 You have to do too …http://www.adopt-adapt-improve.co.uk/you-have-to-do-too/ http://www.adopt-adapt-improve.co.uk/you-have-to-do-too/#comments Sun, 02 Nov 2008 18:30:35 +0000 Phil http://www.adopt-adapt-improve.co.uk/?p=254

What we think, or what we know, or what we believe is, in the end of little consequence.

The only consequence is what we do.

John Ruskin (1819 – 1900)

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