Nov
10
Word of Mouth Referrals
November 10, 2008 |
There’s a theory that when you’re creating a questionnaire or survey of your customers, the one question that you should place above all others is:
Would you recommend us to a friend?
It’s a testing question that prompts revealing responses. People greatly value their friends and will not refer them to you unless they actually believe in you themselves …
When you receive unprompted referrals make sure that you say thanks to the referrer, and let them know that you really appreciate it …
Related posts
Comments
You must be logged in to post a comment.
Search
Blogroll
- PPC Hero - An authority site on Google Adwords
- SEO Consult - UK Search Engine Optimisation specialists producing lots of useful tips & suggestions for small business owners to heed and follow.
- UKBF - UK Business Forum - just about everything you might wish to know has been covered here
- Yoast - This site was put together using WordPress. Joost de Valk is the master manufacturer of WP plugins to optimise your site.